ProviderGuidePlus: Search & Rating Tool

ProviderGuidePlus is a website that allows families, guardians and people with developmental disabilities to evaluate and rate all certified private providers of day, employment, residential and transportation services.  All agency providers are required to participate.  It does NOT allow people to evaluate or rate independent providers.

Providers can enter a 1,000 character description of their agency and services on the site, and embed videos if they wish.  Service delivery locations are visible on a Google map, and visitors can keep track of providers they are interested in by creating a "favorites" list if they create an account.

Using the Site Search Tool

Visitors can search the site by provider name, county name, service type or funding source.  To search for a provider, visitors should:

  1. Enter in their browser.
  2. Once on the homepage, click Search by Service.
  3. Select your county, funding type and service needed in the boxes provided.
  4. Click the blue Search button.
  5. From the list of search results, click on a provider name to learn more about that agency and read anonymous reviews.
  6. You can save your favorite search results when you click Add to Favorites, then follow the instructions to create a free account.

Rating and Reviewing Providers

Visitors who receive services can also leave anonymous reviews of providers.  Ratings are based on a five-star scale, and these stars, along with reviews submitted, are visible to viewers.  After a review is posted, providers have the opportunity to respond to it.  Once a response is given, no further dialogue will be published on the site.

To rate and review your provider:

  1. Enter in your browser.
  2. On the homepage, click Find, Rate or Review Provider.
  3. Enter the county and agency provider's name in the boxes.
  4. Click the blue Search button.
  5. From the agency provider's page, click on the green box titled Add an Anonymous Review.
  6. Follow the instructions to create an account, or log in if you have an account.
  7. On the review page, enter star ratings and say a few words about your experience with the agency provider.

Please note:  Reviews may take 24 hours to be posted.