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February 18, 2020, 9:15 AM - 12:30 PM @ LADD's Center for Community Engagement
The role of a middle manager can be complex and overwhelming. Middle managers must better learn to use organization and multi-tasking in order to juggle day-to-day responsibilities while supervising DSPs and the individuals entrusted to their care. This training is designed to help middle managers improve their organization and time management skills, and learn how to prioritize tasks when everything seems like an emergency. This training will assist you with the following: *Organization that is effective and efficient, *Improving the ability to multi-task, *Prioritizing demands, * Knowing the rules and regulations
February 18, 2020, 12:30 PM - 3:30 PM @ OPRA Office
Create an Internal Compliance System: You know the rules, and your team is trained on the expectations, but your organization still struggles with compliance. The problem is that you don’t have an effective internal quality assurance system. With an effective internal QA system, you will: Catch errors quickly, before they become big problems; quickly return to your QA system after an emergency or crisis, and never get permanently derailed again; use a straightforward system of checks and balances to maintain compliance and catch errors, instead of just relying on 1 or 2 key personnel; practically eliminate the new staff learning curve that inherently creates risk for your agency; meet the compliance requirement of having an internal compliance system. In this training participants will map out a high-level compliance blueprint that can easily be adapted for each agency’s unique needs.