The Montgomery County Board of Developmental Disabilities Services uses encryption capabilities to protect the security of individuals' personal health information. This affects individuals who receive services from the Board, as well as their guardians and family members, as some communication will be delivered in an encrypted/coded format.
Not all emails that individuals and families receive will be encrypted; only those containing Protected Health Information (PHI).
For information on how to access encrypted emails through Sophos SPX Encryption, please review step-by-step instructions in the following links:
If you have issues with accessing your account and can't remember your password, we highly recommend that you RECOVER your password and not reset it. If you reset your password, you will not be able to open any encrypted emails that were sent you previously.
Please note that encrypted emails are only active for 15 days after it was sent, so if there is any information or attachments you would like to retain, you will need to save it to your device within that time frame.
For information on how to access encrypted emails through Citrix ShareFile, please review step-by-step instructions in the following links: