Instructions for Encrypted Email

The Montgomery County Board of Developmental Disabilities Services uses encryption capabilities to protect the security of individuals' personal health information.  This affects individuals who receive services from the Board, as well as their guardians and family members, as some communication will be delivered in an encrypted/coded format.

Not all emails that individuals and families receive will be encrypted; only those containing Protected Health Information (PHI).

For information on how to access encrypted emails through Citrix ShareFile, please review step-by-step instructions in the following links:

  • Only original recipients (email addresses included in To, CC, or BCC field) will be able to open the encrypted email.  You will not be able to open encrypted emails that have been forwarded or sent to someone else.  Please ask the original recipient to send the information to you in a new email or request the sender to send the encrypted email to you directly.
  • Please note that encrypted emails are only active for 1 year after they are sent, so if there is any information or attachments you would like to retain, you will need to save it to your device within that time frame. 
  • Should you encounter problems, please contact the MCBDDS Help Desk at 937-457-2766 or via email.
  • Direct link to our ShareFile portal: 

    Thank you for working with MCBDDS to keep each individual's information safe.